FAQ

FREQUENTLY ASKED QUESTIONS

Everything you need to know about our services, pricing and booking.

YOUR ANSWERS

Do I need to book, or can I just walk in?

Bookings are handled through our contact form — send us your details and vehicle type and we'll confirm a time. This helps us make sure your car gets the attention it needs without a wait.

What areas does Big Toyz Car Wash & Detailing service?

We're based in Ravenhall and service Caroline Springs, Taylor's Hill, Hillside, Burnside, Melton, Sunbury, Tarneit, Truganina, Deer Park, St Albans, Keilor and the surrounding western suburbs.

What are your opening hours?

We're open Monday to Friday, 8:30am to 5pm. Saturday is by appointment only, and we're closed Sundays.

How much does a car wash cost in Ravenhall?

Our Wash Only package starts from $30 for a sedan, $40 for an SUV, and $45 for a 4WD. It includes a full hand wash, chamois dry, tyre shine, outside window clean and rim clean.

What's the difference between the Wash Only and Gold Pack?

Wash Only covers the exterior — hand wash, dry, tyre shine, windows and rims. Gold Pack adds a full interior vacuum (including the boot) and inside-and-out window cleaning on top of everything in Wash Only.

What's the difference between the Gold Pack and Platinum Pack?

Platinum Pack includes everything in Gold Pack plus a dashboard wipe down, door sill clean, interior spray with fresh scent, and tyre dressing.

What's included in the Express Detail?

Express Detail includes everything in the Platinum Pack, plus a spray wax or sealant application, engine bay wipe down, door jambs and shuts cleaned, headlight and trim cleaning, and wheel arches cleaned and dressed.

What's included in the Interior Detail?

Interior Detail includes everything in the Platinum Pack, plus a full interior steam clean, seat shampoo (fabric) or wipe and condition (leather), carpet and mat shampoo, stain and odour treatment, and a full dashboard, console and vent detail.

Do you charge different prices for sedans, SUVs and 4WDs?

Yes. Larger vehicles take more time and product, so SUV and 4WD pricing is higher than sedan pricing across all our packages. Exact pricing for each package is listed on our Wash & Detail Packages page.

What is ceramic coating and how long does it last?

Ceramic coating is a liquid polymer that bonds permanently with your car's paint, creating a protective layer that repels water, dirt and UV damage — for years, not weeks, unlike a wax or sealant that washes out after a few weeks.

How much does ceramic coating cost?

Our Paint Protection (ceramic coating) service starts from $849 and includes surface decontamination, ceramic coating application, UV and chemical resistance, and hydrophobic water repellency.

What's the difference between Paint Protection and Full Detail?

Paint Protection is our ceramic coating service, focused purely on protecting your paint long-term. Full Detail is a complete interior detail combined with an exterior hand buff and hand polish — it's about restoring how your car looks and feels, not applying a long-term protective coating.

What's included in a Full Detail?

Full Detail includes a full interior detail (everything in our Interior Detail package) plus an exterior hand buff and hand polish. It starts from $299.

What is paint correction and do I need it?

Paint correction is a machine cut and polish process that removes swirl marks and light scratches from your car's clear coat, restoring true gloss. It's not essential for every car, but it makes a real difference on paint that's dull or swirl-marked from years of automatic car washes.

Should I get paint correction before ceramic coating?

Yes, if your paint has visible swirl marks or scratches. Paint correction is the ideal prep step before ceramic coating — correcting the paint first means the coating goes on a clean, flawless surface rather than sealing in existing imperfections.

What's included in paint correction?

Paint correction includes a full paint inspection under lighting, clay bar decontamination, single-stage machine cut and polish, swirl mark and light scratch removal, gloss enhancement, and wipe-down and protection prep. It starts from $250.

Do you offer clay bar treatment?

Yes, clay bar treatment is available as an add-on from $40 on any wash, detail or protection package. It strips embedded contaminants from the paint surface that washing alone can't remove.

Do you offer mobile car wash or detailing?

No, all work is carried out at our Ravenhall premises (10/18 Katherine Drive). We don't currently offer a mobile service.

Are you open on weekends?

Saturday is by appointment only — get in touch to check availability. We're closed on Sundays.

How do I get a quote or book a service?

Send your details, vehicle type and the service you're after through our contact form, and we'll get back to you with a quote and available times. You can also call us on 0424 569 009 or email [email protected].

STILL HAVE QUESTIONS?

Get in touch and we'll get back to you directly.

Big Toyz Car Wash & Detailing

Address:

10/18 Katherine Drive, Ravenhall VIC 3023

Servicing Ravenhall, Caroline Springs, Taylor's Hill, Hillside, Burnside, Melton, Sunbury, Tarneit, Truganina, Deer Park, St Albans, Keilor and surrounding western suburbs.

Contact & Hours

📞 0424 569 009
✉️ [email protected]

Mon–Fri: 8:30am–5pm
Sat: By appointment
Sun: Closed